Frequently Asked Questions (FAQ)
Welcome to OrixPool. Below, we have gathered answers to the most common questions regarding our solar pool covers, roller systems, shipping, and warranty. If you have any other inquiries, please feel free to reach out via our Contact Us page.

Products & Technical Specifications
Q: What is the thickness of OrixPool solar covers, and what are the benefits?
A: We specialize in industrial-grade, high-density solar blankets (such as our OrixPool Pro 610 series), reaching an industry-leading thickness of 610 microns (as well as 500-micron options). Compared to standard 400-micron thin covers, ours offer superior UV resistance, reduce water evaporation by over 98%, and naturally heat your pool water by 8°C–12°C.

Q: How do I measure and trim my solar cover? Should I order an exact size?
A: Yes, please order based on your pool’s exact internal dimensions. To ensure a perfect fit and account for any slight measuring variances, our factory automatically reserves an extra 20 cm (or more) in both length and width when preparing your cover. Once your order arrives, you can easily use a pair of heavy-duty household scissors or a utility knife to trim off the excess on-site and match your pool’s precise contours.

Q: Is there any special design on the bubbles?
A: Yes. Our bubbles feature an optimized scientific geometric design (such as reinforced hexagonal patterns) engineered to maximize solar heat absorption under harsh Australian sunlight while ensuring exceptional physical crush resistance and tear strength.

  1. Warranty & Support
    Q: What warranty do you offer, and what does it cover?
    A: We offer a comprehensive 8 to 12-Year Pro-Rata Limited Warranty on our premium pool covers, alongside reliable structural coverage for our roller systems. The warranty primarily covers material delamination and factory seam failures.
    (Note: Damage caused by improper use—such as water temperatures exceeding 32°C, long-term chemical/chlorine imbalance, or leaving the cover exposed to direct sunlight off the pool—is excluded. Please check our detailed Warranty Policy page for full terms.)

Q: What is a “Pro-Rata Warranty”?
A: A pro-rata warranty means that if a product experiences a covered manufacturing defect within its warranty period, you do not pay full price for a replacement. Instead, your replacement cost is calculated on a proportional basis factoring in the years of use, ensuring fair and reliable backing that aligns with top industry standards.

Q: Do roller systems also come with a warranty?
A: Yes. Our heavy-duty marine-grade aluminum and stainless steel roller systems are backed by a solid structural and core component warranty (typically 1 to 3 years) to ensure long-term smooth operation and weather durability. Specific details can be found on individual product pages.

  1. Shipping & Delivery
    Q: Do you ship across Australia, and how are shipping costs calculated?
    A: Yes! We ship directly to residential and commercial addresses across Australia (covering metro and major regional areas in NSW, VIC, QLD, SA, and WA).

Orders meeting specific promotional thresholds may qualify for Free Shipping (as indicated at checkout).

Because solar blankets and roller systems are bulky/oversized goods, standard delivery fees are calculated transparently at checkout based on your postcode.

Q: How long does delivery take? (Air Express & Cold-Start Notice)
A: To ensure fresh, top-quality inventory and support our direct dispatch model, orders are sent via fast international air express. Warehouse dispatch takes 1–2 business days, and total transit time to your door generally ranges from 5 to 7 business days.

Note on Potential Delays: While our air courier partners maintain a high on-time delivery rate, unforeseen customs inspections or peak-season regional carrier bottlenecks can occasionally add business days. We always recommend placing your order slightly ahead if you have a specific pool opening date!