Warranty Policy

At OrixPool, we take pride in the exceptional durability, industrial-grade materials, and engineering of our pool products. We stand firmly behind our merchandise to give both residential and commercial customers complete peace of mind.

1. OrixPool Solar Covers Warranty (8–12 Year Pro-Rata Limited Warranty)

Our high-density solar blankets (including the Pro 610 and 525 micron series) are backed by an 8 to 12-year pro-rata limited warranty against manufacturing defects.

  • What is Covered:
    • Material delamination (separation of layers).
    • Factory seam failures or weld breakage under normal intended use.
  • Pro-Rata Structure: In the unlikely event of a covered defect, your replacement cost is calculated on a proportional sliding scale based on the length of time you have owned the product. This ensures a fair, reliable replacement process aligned with top Australian pool industry standards.
  • Key Exclusions (What is NOT Covered):
    • Thermal Overheating: Damage resulting from water temperatures exceeding 32°C (90°F) or leaving the cover bunched/exposed to direct sunlight off the pool while dry (the “lens effect” can cause extreme localized heat).
    • Chemical Imbalance: Degradation caused by excessive chlorine, bromine, or unbalanced chemical/pH levels in the pool water.
    • Physical Misuse: Tears, cuts, or punctures caused by sharp objects, improper trimming, or dragging across rough surfaces.

2. Roller Systems Warranty (1–3 Year Structural Warranty)

Our heavy-duty marine-grade aluminum and stainless steel roller systems are designed to withstand harsh outdoor weather conditions.

  • What is Covered:
    • Structural integrity of the main tubes, end stands, and core mechanical components (such as bearings and wheels) for 1 to 3 years (depending on the specific model) against rust-through perforation or manufacturing defects.
  • Exclusions:
    • Normal wear and tear, cosmetic scratching, damage caused by extreme wind storms (unsecured covers/rollers), or failure to properly anchor the system.

3. How to File a Warranty Claim

If you believe your product has a manufacturing defect covered under this policy, please follow these steps:

  1. Contact our support team via our Contact Us page or email us directly.
  2. Provide your original Order Number and proof of purchase.
  3. Send clear, high-resolution photos or a short video showing the defect, along with a brief description of how the product was maintained.

Our technical team will review your submission within 2 to 3 business days and guide you through the next steps for a fair resolution.